Within 14 days of receiving your product, email us at Info@cadingems.com saying you’d like to return. Then, we’ll send you step-by-step instructions for returning your items.
Shipping and returns
SHIPPINGS
We ship from Barcelona, Spain to Worldwide.
Deliveries for US and Canada may take a total of 5-7 business days.
Shippings to UE may take 2-3 business days.
For rest of countries, 4-10 business days depending on your location.
All our shippings are Express and with online tracking number.
RETURNS
CAN I RETURN MY GEMS?
We accept returns only if the gemstone received doesn't match its description or picture. Please note that returns due to a change of mind are not eligible.
As soon as we receive your returned item(s), we will initiate a refund of the purchase price of your items (excl. the shipping fee in case you paid for shipping).
For customers outside UE we will have to charge a 21% of total paid plus 35€ as restocking fee due Spain reimport taxes.
We can show you the gems in all lights, videos, detail, to insure you won’t need to opt for a return. Any question, please text us prior making your order. Thanks!