Within 14 days of receiving your product, email us at Info@cadingems.com saying you’d like to return. Then, we’ll send you step-by-step instructions for returning your items.
Shipping and returns
We ship from Barcelona, Spain to Worldwide.
Deliveries for US and Canada may take a total of 5-7 business days.
Shippings to UE may take 2-3 business days.
For rest of countries, 4-10 business days depending on your location.
All our shippings are Express and with online tracking number.
We accept returns only if the gemstone received doesn't match its description or picture. Please note that returns due to a change of mind are not eligible.
As soon as we receive your returned item(s), we will initiate a refund of the purchase price of your items (excl. the shipping fee in case you paid for shipping).
For customers outside UE we will have to charge a 21% of total paid plus 35€ as restocking fee due Spain reimport taxes.
We can show you the gems in all lights, videos, detail, to insure you won’t need to opt for a return. Any question, please text us prior making your order. Thanks!